Cancellation Policy

Cancellation Policy:

**1. Refundable Bookings:**

  - Cancellations with a minimum 24-hour notice qualify for a refund.

  - Refunds processed promptly to ensure a seamless experience.

**2. Non-Refundable Call Out Charge:**

  - On weekdays (excluding bank holidays) between 09:01 - 19:59, a £60 non-refundable call-out charge applies.

  - Weekdays between 20:00 - 09:00 and weekends/bank holidays incur an £80 non-refundable call-out charge.

**3. Cancellation Process:**

  - To initiate cancellation and understand applicable charges, please promptly contact our dedicated support team via telephone or email.

**4. Refund Processing:**

  - Eligible cancellations entitle you to a refund processed within 5-7 business days.

  - Please note that processing times may vary based on your chosen payment method and financial institution.

**5. Exceptions:**

  - In exceptional circumstances, exceptions to the non-refundable charge may be considered.

  - All exception requests will be thoroughly reviewed on a case-by-case basis, demonstrating our commitment to addressing unique situations.

**6. Customer Support:**

  - Our customer support team is here to assist you promptly with any questions or concerns.

  - Reach out to us via telephone or email, and we'll ensure a swift and helpful response.

We appreciate your understanding of our cancellation policy, and we remain dedicated to providing exceptional service. If you have any further inquiries or require assistance, do not hesitate to contact our customer support team. Your satisfaction is our priority